Return and Replacement Policy

Eligibility

Eligible items can be returned or replaced within the window shown on the product page. Eligibility depends on the specific product policy, request reason, proof shared, and item condition.

Defect, wrong item, or damage cases

If you receive a defective, wrong, or damaged item, raise the request from your order flow or contact support. Clear photos and, where requested, an unboxing video help us review the case fairly and faster.

Two-step quality approach

We run quality checks before dispatch to avoid defects. If an issue still reaches you, we review the proof, request details, and item condition carefully before approving return, replacement, or refund.

What may not be eligible

• The request is outside the product page window
• The item has been used, washed, altered, or damaged after delivery
• Original tags, packaging, or required proof are missing where applicable
• The product policy does not allow the requested return or replacement reason
• The received item does not match the claim after quality check

Pickup, drop-off, or handover

Approved requests may be handled through reverse pickup, customer drop-off, or local handover depending on location, courier serviceability, and the request type.

Refunds and replacements

Approved refunds are processed after review and, where applicable, after the item is received and checked. Approved replacements depend on matching product variant stock availability.